Nemertes Pilot House Awards Dinner
Nemertes Research Announces Advanced Communications Services PilotHouse Awards
Service Providers and Enterprises Recognized for their use of Advanced Services
New York, NY – Apr. 15, 2008 –Nemertes Research recognized 11 leading service providers that received top ratings from business customers at yesterday’s inaugural PilotHouse awards dinner in Boston at the World Trade Center.
Nemertes also presented Innovator awards to seven IT executives who demonstrated innovative and efficient use of advanced communications services, based on a multi-faceted point system that evaluated several criteria in how they use services. These companies include BP, Charles Schwab Corp., LyondellBassell North America, Matria Healthcare, Pfizer Inc., Saint Luke’s Health System, and Shaw Industries.
“These organizations represent the cream of the crop when it comes to deploying and utilizing next-generation services including MPLS, Ethernet, hosted services and other emerging offerings,” says Robin Gareiss, executive vice president and senior founding partner, Nemertes. “If you want to know who’s leading the pack when it comes to using and delivering these services, this extensive, five-month research project gives insight to the top carriers and businesses that effectively leverage their services.”
As part of Nemertes’ Advanced Communications Services research project, 647 IT executives rated their primary and secondary service providers and provided details on how they use carrier services. PilotHouse Awards recognized both major and emerging service providers who received the highest average scores in several categories. Major Carrier winners include:
Nemertes Research 2008 PilotHouse Awards Advanced Communications Services
Customer Experience Awards
• Best Customer Service – Qwest Communications International
• Best Technical Service – AT&T
• Best Network Performance & Reliability – Qwest Communications International
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Best Technology Innovation – AT&T
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Best Value – Qwest Communications International
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Best Overall – Qwest Communications International
Favorite Providers
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Small Business Customers - Sprint
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Midsize Business Customers - Sprint
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Large Business Customers – AT&T
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Very Large Business Customers – Qwest Communications International
Service-Specific Awards – MPLS Services
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Best Customer Service – Qwest Communications International
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Best Technical Service - BT Global Services
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Best Network Performance & Reliability - BT Global Services
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Best Technology Innovation – BT Global Services
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Best Value – AT&T
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Best Performance Monitoring & Reporting – Verizon Business
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Best Service Level Agreements - BT Global Services
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Best Overall – BT Global Services
Service-Specific Awards – Ethernet Services
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Best Customer Service – Qwest Communications International
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Best Technical Service – Verizon Business
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Best Network Performance & Reliability - BT Global Services
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Best Technology Innovation – BT Global Services
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Best Value – AT&T
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Best Performance Monitoring & Reporting – Verizon Business
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Best Service Level Agreements- BT Global Services
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Best Overall - BT Global Services
Nemertes also recognized emerging carriers whose customers rated them highest.Emerging carriers winners include:
Customer Experience Awards
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Best Customer Service – Cogent Communications
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Best Technical Service – Masergy
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Best Network Performance & Reliability – Masergy
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Best Technology Innovation – Tata Communications
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Best Value – Masergy
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Best Overall – Masergy
Favorite Providers
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Small Business Customers – Time Warner Telecom
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Midsize Business Customers - Masergy
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Large Business Customers – Level 3 Communications
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Very Large Business Customers – Cable and Wireless
Service-Specific Awards – MPLS Services
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Best Customer Service – Cable & Wireless
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Best Technical Service - Masergy
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Best Network Performance & Reliability - Masergy
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Best Technology Innovation – Tata Communications
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Best Value – Masergy
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Best Performance Monitoring & Reporting – Masergy
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Best Service Level Agreements - Masergy
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Best Overall – Masergy
Service-Specific Awards – Ethernet Services
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Best Customer Service – Time Warner Telecom
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Best Technical Service – Masergy
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Best Network Performance & Reliability – Time Warner Telecom
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Best Technology Innovation – Time Warner Telecom
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Best Value – Time Warner Telecom
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Best Performance Monitoring & Reporting – Time Warner Telecom
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Best Service Level Agreements - Masergy
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Best Overall – Time Warner Telecom
About the Benchmark
The five-volume benchmark, Advanced Communications Services, examines several key areas, including building a better WAN, wireless trends, branch-office recommendations, organizational best practices, and contract-negotiation analysis. Nemertes provides a complete analysis of the awards in a separate report.
About Nemertes Research
Nemertes Research is a research-advisory firm that specializes in assessing the business value of emerging technologies. You can learn more about Nemertes Research at our Website www.nemertes.com.
